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Have questions about your order, or a general enquiry?
FAQs
Clothing
What materials do you use to make your clothing?
We use only the finest quality materials, such as natural fibers like cotton, linen, and silk, to create our clothing. We also use sustainable and eco-friendly materials whenever possible.
How do I care for my Detales clothing?
All of our clothing comes with care instructions on the label. We recommend following these instructions to ensure that your clothing lasts for as long as possible.
Are you able to customize clothing?
We currently do not offer customization services but we do offer Custom Sizing.
Do you offer plus sizes?
Yes, we offer a range of sizes to cater to a diverse customer base.
Shipping, Returns & Exchanges
What is the shipping policy?
We offer free standard shipping on all orders over a certain amount. We also offer expedited shipping options at an additional cost. Please refer to our shipping page for more information.
What is the return and exchange policy?
We accept returns and exchanges within 15 days of receipt of your purchase. Items must be in their original condition, with all tags attached. Please contact our customer service team or visit our returns and refund policy for more information.
General
Do you have a physical store?
Currently, we don't have a physical store, but our products are available for purchase through our website.
Do you have a loyalty program?
Currently, we do not have a loyalty program but we do offer occasional promotions and discounts for our valued customers.
